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Frequently Asked Questions

What are your hours of operation?

The Antioch Group is open Monday through Thursday from 8:30 a.m. to 7:30 p.m. and on Friday from 8:30 a.m. to 4:30 p.m. Our office staff is generally available during these hours. Saturday appointments are scheduled on a case by case method at the discretion of each therapist. Office staff is not available on Saturday.

What are your rates for counseling services?

Our rates and fees vary, based on the academic degree and professional licensure of the therapist that you see. Please our Fees for Services page for more information.

What do you mean by “Contemporary Christian Counseling” in your headline?

The Antioch Group is “Contemporary” in that we draw upon cutting-edge, empirical evidence-based methods for treating mental health suffering. We are “Christian” in that our care foundationally rests upon the dignity and worth of all human beings, the healing power of spiritual practices (i.e., self-examination, prayer), and a commitment to treat people as individuals—the hallmark of the Christian faith.

Do you only work with clients/patients that are Christians?

No. While two thirds of the people who come to see us are Christian believers looking for someone who shares their belief system during times of crisis, one third of our patients do not identify themselves as Christian. When polled, this one third sought us out knowing we are Christians for the following reasons (in descending order of importance to them):

What about insurance? Do you accept it?

Yes. The Antioch Group is a provider for most insurers in central Illinois, as well as for military insurers. If you have questions as to whether we accept your insurance, please feel free to call us at (309) 692-6622 and our office staff will gladly assist you.

Will I have to do my own insurance billing?

Generally, no. When a person makes an appointment, our support services staff will ask for an insurance plan number and individual insurance account information. Our staff will call your insurer as a courtesy to you, so you start your care knowing exactly what the amount of your coverage is.

What if I have poor mental health benefits or no benefits at all?

There are several options open for those who have little or no insurance coverage. These include:

At The Antioch Group we try to see that all who desire help receive it, regardless of ability to pay. If an Antioch counselor can’t help, we’ll do our best to assist you in finding competent help elsewhere.

How do I decide which therapist is right for me?

Our website can assist you in finding the person who is the best fit for you and your needs. Please review our Therapist Bios or visit our Find a Therapist page to learn about our therapists and their areas of expertise.

How long is a typical counseling session?

The first session usually lasts one full hour. Subsequent sessions are typically scheduled for 45 minutes. Sessions are generally scheduled weekly or as agreed upon by you and your therapist.

What do I do if I have an emergency?

The Antioch Group maintains a 24-hour emergency on-call service. After hours on-call is shared by licensed, experienced clinicians. In the event of an emergency, our on-call therapist may be reached after normal business hours by dialing our office number, (309) 692-6622, and following the prompts. Please be aware of the following:

In the event of an emergency, you may also call:

What is your cancellation policy?

If you must cancel your appointment, cancellation can be made with our office staff during normal office hours or through our confidential voicemail system when the office is closed. Except in cases of illness or emergency, you will be charged for any appointment not cancelled 24 hours in advance. There is no insurance coverage for appointments that are cancelled late or missed; therefore, the costs must be covered by you.